Élan En Soie | Frequently Asked Questions
Shipping & Delivery
When will my order ship?
All orders are processed with care. Standard dispatch occurs within 3–6 business days unless stated otherwise.
Do you offer international shipping?
Not yet, but soon we will!
How can I track my order?
Once your order is fulfilled, you will receive a tracking link via email or SMS.
Returns & Exchanges
What is your return policy?
All sales are final.
Do you offer exchanges?
Yes, in the event you want to exchange an item, send us an email and we'll email you with further instructions.
Are sale items eligible for return?
All discounted or promotional items are final sale.
Sizing & Fit
How do I know my size?
Each product page includes detailed measurements. For further guidance, contact our support team for personalized sizing assistance.
Are your pieces true to size?
All T-shirts follow a relaxed, oversized fit. If you like clothes to be fitted or slightly more cropped we recommend sizing down. Otherwise T-shirts will most likely run slightly big.
Product Details
Where are your garments made?
Each piece is produced in small batches with specialized partners to maintain quality and exclusivity.
How should I care for my items?
We recommend cold gentle washing or dry cleaning on all our items. Specifically the T-shirts, machine wash cold, inside out. Hang dry only. Do not bleach. Avoid ironing directly on the graphic.
Are pieces limited?
Yes. All jeans are 1/1 & many releases are produced in limited quantities and may not restock.
Orders & Payments
Can I modify my order after placing it?
Modifications are possible if your order has not yet been processed. Contact support immediately.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and select international payment options.
Do you offer buy now, pay later?
Yes—availability may vary by region.
Customer Support
How can I contact you?
Our support team is available via email or Instagram DM.
Response times are typically within 24 hours.
Info@theluxtailored.com
Do you offer personal shopping assistance?
Yes. For styling guidance or custom inquiries, reach out to our client services team.
Info@theluxtailored.com